Privacy policy

Privacy Policy

This Privacy Policy explains how Havencrofft, operated by TRELSANO LTD, may collect, use and protect personal information when you visit our website or place an order.

1. Who We Are

Havencrofft is operated by TRELSANO LTD.

Address:
TRELSANO LTD
20 Wenlock Road
London
N1 7GU
United Kingdom

Email: support@havencrofft.co.uk
Phone: +44 6753 48778

2. Information We May Collect

Depending on how you interact with our website, we may collect information such as:

  • Name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Order information

  • Products purchased

  • Customer service communications

  • Information you voluntarily provide to us

We may also receive technical information associated with your use of our website, such as device or browser information, IP address and website usage information, where applicable.

3. How We Use Personal Information

We may use personal information to:

  • Process and fulfil orders

  • Arrange delivery

  • Provide customer support

  • Process returns and refunds

  • Communicate with customers about orders

  • Maintain and improve our website

  • Prevent fraud and misuse

  • Maintain website security

  • Meet legal and regulatory obligations

  • Send marketing communications where legally permitted and where applicable

4. Payment Information

Payments may be processed through third-party payment providers.

Where payment information is processed by a payment provider, that provider may process payment information in accordance with its own privacy policy and terms.

We do not need to store complete payment-card details ourselves to process an order through a third-party payment provider.

5. Shopify

Our online store is operated using Shopify.

Shopify may process information necessary to provide e-commerce, hosting, checkout, security and related services.

Shopify's own privacy practices may apply to information processed through its services.

6. Sharing Information

We may share necessary information with service providers that help us operate our business, such as:

  • E-commerce and website service providers

  • Payment providers

  • Delivery and fulfilment providers

  • Technology and hosting providers

  • Customer service providers

  • Fraud-prevention and security providers

We only provide information where reasonably necessary for the relevant business purpose or where required by law.

7. Legal Requirements

We may disclose personal information where required to comply with legal obligations, protect our rights, prevent fraud, or respond to lawful requests from authorities.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, resolving disputes, maintaining business records and complying with legal obligations.

9. Data Security

We take reasonable measures to protect personal information from unauthorised access, loss, misuse or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. Your Rights

Depending on the circumstances and applicable law, you may have rights relating to your personal information, including rights to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion of information

  • Object to certain processing

  • Request restriction of processing

  • Withdraw consent where processing is based on consent

  • Request information about how your data is used

To exercise applicable rights, contact us using the details below.

11. Marketing

Where applicable, we may send marketing communications where we have a lawful basis to do so.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

12. Cookies

Our website may use cookies and similar technologies to operate the website, remember preferences, analyse website usage and support relevant functionality.

For more information, please see our Cookie Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be published on this page.

14. Contact Us

Havencrofft is operated by TRELSANO LTD.

TRELSANO LTD
20 Wenlock Road
London
N1 7GU
United Kingdom

Email: support@havencrofft.co.uk
Phone: +44 6753 48778