Terms & Conditions

These Terms & Conditions govern your use of the Havencrofft website and purchases made through our online store.

By using our website or placing an order, you agree to comply with these Terms & Conditions.

1. About Us

Havencrofft is operated by TRELSANO LTD.

Address:
TRELSANO LTD
20 Wenlock Road
London
N1 7GU
United Kingdom

Email: support@havencrofft.co.uk
Phone: +44 6753 48778

2. Website Use

You may use our website for lawful purposes and in accordance with these Terms & Conditions.

You must not use the website in a way that could damage, disable, overburden or impair the website or interfere with other customers' use of the website.

3. Products

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate.

However, colours and appearance may vary depending on your device or screen settings.

We reserve the right to correct errors, inaccuracies or omissions and to update product information where necessary.

4. Product Availability

Products displayed on our website are subject to availability.

If an ordered product becomes unavailable, we will contact you where appropriate and provide an applicable solution.

5. Prices

All product prices displayed on the website are shown in the applicable currency at checkout.

We reserve the right to correct pricing errors and update product prices where necessary.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation may be sent to the email address provided during checkout.

An order is subject to successful payment processing and product availability.

7. Payment

Payment must be successfully completed through the payment methods made available during checkout.

You must provide accurate and complete billing and contact information when placing an order.

8. Delivery

UK standard delivery is free.

Orders are normally processed within 1–2 business days.

Standard delivery normally takes approximately 1–5 business days after dispatch.

The estimated overall delivery timeframe is approximately 2–7 business days.

Delivery estimates may be affected by circumstances outside our reasonable control.

9. Returns

Eligible products may be returned within 30 days of receiving the order.

Returns are free.

Please contact support@havencrofft.co.uk before returning an item so that we can provide the appropriate instructions.

10. Refunds

Eligible refunds will be processed after the returned product has been received and assessed.

Please allow up to 14 days for refund processing.

Refunds are normally issued to the original payment method.

11. Faulty or Incorrect Products

If you receive a faulty, damaged or incorrect product, please contact us at support@havencrofft.co.uk.

We will assess the issue and provide an appropriate resolution in accordance with applicable consumer rights.

12. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, logos, images and other materials, is protected by applicable intellectual property laws.

You may not reproduce, distribute or commercially exploit website content without appropriate permission.

13. Third-Party Websites

Our website may contain links or references to third-party websites or services.

We are not responsible for the content, availability or practices of third-party websites.

14. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or error-free.

15. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural events, carrier disruptions, severe weather, technical failures, public authorities, strikes or other unforeseen circumstances.

16. Consumer Rights

Nothing in these Terms & Conditions is intended to remove or restrict any rights you have under applicable UK consumer protection law.

17. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version published on our website will apply to future use of the website and future orders.

18. Contact Us

Havencrofft is operated by TRELSANO LTD.

TRELSANO LTD
20 Wenlock Road
London
N1 7GU
United Kingdom

Email: support@havencrofft.co.uk
Phone: +44 6753 48778