Refund policy
Returns & Refund Policy
At Havencrofft, we want you to be comfortable shopping with us. If you are not satisfied with your purchase, you may be eligible to return it within 30 days.
30-Day Returns
You have 30 days from the date of receiving your order to request a return.
To be eligible for a return, the item should generally be returned in its original condition, with its original packaging where applicable.
Certain products may have specific return requirements depending on their nature.
Free Returns
Returns are free.
Havencrofft will cover the standard return shipping cost for eligible returns under this policy.
Please contact our customer service team before sending an item back so that we can provide the appropriate return instructions.
How to Request a Return
To request a return, contact us at:
Please provide:
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Your order number
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Your name
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The product you wish to return
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The reason for the return
Our customer support team will provide you with the next steps.
Condition of Returned Products
Returned products should be returned in an appropriate condition.
Where reasonably possible, please return products:
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In their original condition
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With original packaging
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With accessories supplied with the product
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Without unnecessary damage or alteration
Products that have been used beyond what is reasonably necessary to inspect their nature, characteristics and functioning may be subject to applicable deductions where permitted by law.
Faulty or Damaged Products
If you receive a faulty or damaged product, please contact us as soon as possible at:
Please include your order number and photographs or other relevant information where appropriate.
We will assess the issue and work with you to find an appropriate solution.
Incorrect Product
If you receive an item that is different from the product you ordered, contact us at:
Please provide your order number and details of the item received.
Refunds
Once your returned product has been received and the return has been assessed, we will process the applicable refund.
Please allow up to 14 days for refund processing.
Refunds are normally made using the original payment method used for the purchase.
The time required for the funds to appear in your account may also depend on your bank or payment provider.
Return Eligibility
The 30-day return period does not affect any statutory rights you may have under applicable UK consumer law.
Nothing in this policy is intended to limit your legal rights.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible at:
If the order has already been dispatched, you may need to follow the applicable return procedure.
Contact Us
Havencrofft is operated by TRELSANO LTD.
TRELSANO LTD
20 Wenlock Road
London
N1 7GU
United Kingdom
Email: support@havencrofft.co.uk
Phone: +44 6753 48778