Shipping policy
Shipping & Delivery Policy
At Havencrofft, we aim to make delivery simple and convenient for our customers.
Delivery Area
We currently provide delivery throughout the United Kingdom.
Free UK Delivery
Standard delivery is free for customers throughout the United Kingdom.
There are no standard shipping charges added to eligible UK orders at checkout.
Order Processing
Orders are normally processed within 1–2 business days after the order has been successfully placed.
Processing includes preparing your order for dispatch.
Orders placed on weekends or UK bank holidays may begin processing on the next business day.
Delivery Time
After your order has been dispatched, standard delivery normally takes approximately 1–5 business days.
The estimated overall timeframe is therefore approximately 2–7 business days from the time your order is placed.
Delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, severe weather, public holidays, or other unforeseen circumstances.
Delivery Tracking
Where tracking information is available for your order, it may be provided after your order has been dispatched.
Please check your email for shipping or tracking updates.
Incorrect Delivery Address
Customers are responsible for providing accurate delivery information when placing an order.
If you realise that you have entered an incorrect address, please contact us as soon as possible at:
We will do our best to assist, although we cannot guarantee that an address can be changed after an order has entered processing or been dispatched.
Delayed Delivery
If your order has not arrived within the expected delivery timeframe, please contact us at:
Please include your order number so that we can investigate the delivery status.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible.
Please provide your order number and, where possible, photographs showing the condition of the package and product.
Delivery Disclaimer
Delivery timeframes are estimates rather than guaranteed delivery dates. Delays may occasionally occur because of circumstances outside our reasonable control.
Contact Us
Havencrofft is operated by TRELSANO LTD.
TRELSANO LTD
20 Wenlock Road
London
N1 7GU
United Kingdom
Email: support@havencrofft.co.uk
Phone: +44 6753 48778